Items qualify for a store credit (less full shipping defined in R.6
), if the following
are satisfied. Without exception, returns are processed at the full
discretion of BJ Photo Labs Limited.
All claims should be made within 12 days
of the original purchase transaction.
Products and associated
packaging, accessories, and documentation, including warranty cards should be in unopened and
"resellable as new"
condition and free from any marks or signs of use to qualify
for a full refund (less full shipping value, as defined in R.6
BJ Photo does not accept returns for consumables and product categories listed in
. Also, the return will be processed on condition that the original shipment
is not refused by the customer.
The return is subject to full inspection by BJ Photo. Items which have even minor signs of use or items
with altered warranty cards
, documentation, or opened/ripped inner packaging
will be assessed by BJ Photo. In this case, the return may be refused, or an open-box fee ( minimum 10% )
may be applied
at BJ Photo Labs Limited's full discretion.
The following product categories do not qualify for return:
- Consumables including film, memory cards, recordable media, batteries, video
tapes, paper, ink
- Printers, including inkjet and dye sublimation printers
- Portable audio devices
- Opened software
- If the item is
communicated to you as being SPECIAL ORDER prior to purchase.
Packaging should be inspected by the customer upon receipt
and any signs of external damage should be reported to the carrier.
For information about reporting damaged goods, missing items, and
related issues with the carrier, see the Shipment Section.
Please call us at 519-886-6630 (Ontario,
Canada) for a return inspection number. The return inspection number enables the processing of your return shipment
(subject to condions R.0 to R.7). Any returned packages should be freight prepaid
, and addressed to BJ Photo with the return inspection number as shown below:
BJ Photo Labs Limited
Return Inspection #
468 Phillip Street
Waterloo, Ontario, Canada
For online orders, your receipt displays the full and discounted shipping cost (which,
in many cases is close to $0). The full shipping cost is be deducted from the refund amount.
For products with minor or major non-functionalities or DOA (Defect
On Arrival), we can provide replacement products within 20 days of receipt for Nikon, Canon, and Panasonic equipment ( subject to our confirmation of the defect ). For other brands, the replacement or repair procedure is in accordance to the particular manufacturer's terms.